Top FAQ’s
Can’t see what you’re looking for? Try our full FAQ’s
UK Customers – Do you accept Cycle to Work vouchers?
We accept vouchers from the a variety of providers. For more information please go to the dedicated Cycle to Work Scheme page.
Overseas Customers – Does the price include tax and duty costs?
No. All overseas prices are quoted excluding UK VAT (tax).
On each bicycle or frameset buying page we provide a link called “International Tax and Shipping Info” under the price. This provides a calculator to give our best estimate of the duty and taxes you will incur when your Fairlight ships.
EU Customers – more info here (bikes typically 0% duty)
US Customers – more info here
International Customers – more info here
What are the shipping costs?
These can be found on our ‘Shipping Information‘ page.
Can I collect my order?
Collection is not a problem from our London premises, this can be selected as a shipping method. Any international orders that are collected will be the UK price, including VAT.
Can I order my bike without wheels?
No, we cannot sell a bike without wheels. It is not possible to ship, prepare or build a bike without wheels.
The best way to get in touch is to send an email to [email protected]
One of our customer service team will respond to you asap. We aim to answer emails within 48 hours (working days).
We would always ask you to check the FAQ and deposit pages as most questions we are asked can be answered with the information on these pages.
Please note we are currently experiencing a large number of emails. We ask for you to remain patient whilst waiting for a response.
You can call us on +44 (0) 204 5746686 (Monday to Friday 9.30am-5.00pm GMT).
Please note that although we are friendly and like a chat, we are sometimes busy building bikes so sometimes it is difficult for us to get to the phone. If you cannot get through to us then please leave a voicemail, text us or email over a contact number and we will call you back.
We use Instagram and you can direct message us via the app. We only recommend doing this if it is a short question (perhaps related to a post) or if you have not had a response via email.
We are only able to offer collection for bike and frameset orders.
Please note our premises is a production facility rather than a customer facing shop. Any visits require a prior appointment. We do not currently hold a demo fleet on site.
Our address:
Fairlight Cycles
B03 Florentia Village
Haringey
London
N4 1TD