Our aim is to make excellent bicycles that will give you many happy years of riding and will encourage you to get out there and explore. If however you have any problems with your bike, or if you are not happy with the service we have provided, then please just call or email us and we’ll try our best to get you sorted.
Order Cancellations
- All deposits made for bicycles and framesets are refundable.
- After we have taken final payment the bicycle will be custom built exactly to your specifications. If you cancel after this point we may charge for the time lost in doing this.
- For overseas customers – please note that you are paying us in £GBP. Your transacting bank or credit card will take a small margin on the foreign exchange. We refund 100% of the GBP we receive. However, because of the bank’s cut you will be refunded between 2% less (normal banks), and 5% less (Paypal), in your own currency.
Warranty – Framesets and Fairlight Components
- Fairlight Cycles framesets are sold with a 5 year manufacturer’s warranty.
- If you are the original owner and you have a problem with the frame/fork then we will replace or repair the frame.
- This warranty covers manufacturing or material issues only; it doesn’t cover ‘wear and tear’ or crash damage.
- If the model/color/size is no longer available then we will offer the nearest equivalent model or you can choose to upgrade and pay the difference.
- Please note this is a limited warranty, therefore only available to the original owner.
- Fairlight Cycles components are covered by a 2 year warranty
- Any replacement parts offered under warranty will be strictly subject Fairlight recovering the failed part. If we do not recover the failed part we reserve the right to charge you for the replacement.
Warranty – Bicycle Components
- 3rd Party bicycle components (eg. Shimamo, SRAM, Hope, Hunt, DT Swiss, Continental, Son Nabendynamo) are covered by their own manufacturers warranties.
- Typically this is 2 years for Shimano. Again, warranty only applies to the original purchaser.
- In case of a component warranty issue contact us first. ([email protected]). We will always try to find the most efficient solution for you. We may recommend dealing directly with the component manufacturer if they are well set up for this. (eg. Hunt bike wheels)
Warranty – Exclusions
This warranty does not cover:
- Any bicycles, framesets, components or parts not returned by the original purchaser.
- Damage caused by a lack of care, maintenance, improper installation, or modification; whether by the owner or any 3rd party.
- Consumable items such as gear cables, freehub bodies, inner tubes, brake pads, and bearings are non-warrantable items and not covered by this policy.
- Components returned with the serial number removed, tampered with, damaged or otherwise unreadable.
- Normal wear and tear. Cosmetic damage arising over time. Crash or impact damage. Misuse or neglect.
- Paint damage caused by normal wear and tear such as stone chips. Paint damage from rubbing or abrasion by bicycle luggage or the attachment of accessories.
- Paint damage caused by the removal of paint protection tape or film.
- Refurbishing, stripping or repainting your frameset would invalidate the warranty immediately. We specifically advise against this because you are likely to remove the corrosion protection layers in the process.
- Any modifications made to the frameset such as the fitting of non-standard forks (without first seeking prior consent). Or structural modifications to the frame or forks.
- The fitting any child seat or rack system that directly clamps onto the tubing of your Fairlight frame. In parts the tubing walls are thin and can be damaged by the high force exerted by the clamp and cantilevered force. These include (but are not limited to) any Hamax ‘frame mounted’ childseat or the Thule ‘Ride-along’ system. Rack mounted child seats; or racks in general; which mount into frame bosses can be used.
Crash replacement
- If you are unfortunate enough to have a crash and damage your Fairlight frame or fork, then we can offer you a discounted replacement frame/fork to get you back on the road.
- If you do have an accident and your bike sustains damage then please call or email us.
- Any replacement parts offered as ‘crash replacement’ will be strictly subject to Fairlight recovering the ‘crash damaged’ parts.
Returns
- All bikes are built to order and unless they are faulty or damaged when you receive them we, cannot offer you a refund or exchange. This doesn’t affect your statutory rights.
- If you do need to send something back to us then please make sure you send it with a recorded service and make sure the product is covered up to its full value. Please ensure that any bicycles and framesets are packaged securely; ideally in their original packaging and following our packing instructions.
- We cannot accept responsibility for items that are lost or damaged in transit when you send them back to us.
Manual
- The Fairlight Cycles general manual can be downloaded here.
Contact Details
Please contact us prior to returning any item.
Email: [email protected]
Phone: +44 (0) 204 5746686 (Monday to Friday 9.30am-5.00pm GMT)
Returns Address:
Fairlight Cycles
Unit B03, Florentia Clothing Village
Haringey
London
N4 1TD