• The best way to get in touch is to send an email to 
  • One of our customer service team will respond to you asap. We aim to answer emails within 48 hours (working days).
  • We would always ask you to check the FAQ and deposit pages as most questions we are asked can be answered with the information on these pages.
  • Please note we are currently experiencing a large number of emails.  We ask for you to remain patient whilst waiting for a response.


  • You can call us on +44 (0) 2045746686 (Monday to Friday 9.30am-5.00pm GMT).
  • PLEASE NOTE that although we are friendly and like a chat, we are sometimes busy building bikes so sometimes it is difficult for us to get to the phone. If you cannot get through to us then please leave a voicemail, text us or email over a contact number and we will call you back.

Social Media – Instagram

  • We use Instagram and you can direct message us via the app. We only recommend doing this if it is a short question (perhaps related to a post) or if you have not had a response via email.

Visit us in person

  • We are only able to offer collection for bike and frameset orders.
  • Please note our premises is a production facility rather than a customer facing shop. Any visits require a prior appointment. We do not currently hold a demo fleet on site. 
  • Our address:

Fairlight Cycles
Florentia Clothing Village
N4 1TD