Frequently Asked Questions

This page is here to provide answers to emails we often get sent.  If you have a question that is not covered by this page, please get in touch with us.

 

DO YOU ACCEPT CYCLESCHEME VOUCHERS?

We accept vouchers from the a variety of providers.  For more information  please go to the dedicated cyclescheme page.

 

CAN I ORDER MY BIKE WITHOUT WHEELS?

No, we cannot sell a bike without wheels.  It is not possible to ship, prepare or build a bike without wheels.

 

CAN I ORDER PARTS WITH MY FRAMESET

No, we cannot ship any additional components in the frame box, e.g. groupset, handlebars, etc., with a frameset.  The options we offer are a full build or a frameset.

 

WHAT IS THE AXLE THREAD PITCH

The axle thread pitch is M12 x 1.5mm.  Axles can be purchased from turbo trainer manufacturers if you want to use your Fairlight with a wheel on trainer.

 

WHAT AXLE DO I NEED FOR MY TRAILER?

Our axle length is 168mm for the Strael 3.0 & Secan 2.5 and 169mm for the Faran 2.0. The length excludes the head end of the axle but including the thread. 12mm diameter. Thread pitch 1.5mm. The following axles should work with our bikes, but will require the use of 3 to 4mm of 12mm diameter washers. 

Thule – Axle Part Number 20110734
Burley – Axle Part Number 960121

Other manufacturer’s part numbers are subject to change, so please check these against the manufacturer’s information before ordering.

If in any doubt about the safety of your axle installation, please get it reviewed by a reputable local bicycle shop.

 

DO YOU HAVE A MUDGAURD RECOMMENDATION?

We recommend any of the mudguards offered by SKS.  If you want something a little more special we suggest the Portland Design Works Full Metal Fenders.

As the fittings are standard any mudguards will work.  You will need to create a hole in the mudguard to fit it to the seatstay bridge.

Some mudguards require a small bit of trimming to fit in between the chainstays. 

We cannot fit mudguards to bikes, either sent or collected.

 

WHAT RACK DO YOU RECOMMEND?

We would recommend anything from Tubus.  As the mounts for the rack are standard any brand will fit.

 

HOW MUCH ASSEMBLY IS REQUIRED WHEN MY FAIRLIGHT BIKE ARRIVES?

All Fairlights are shipped in boxes specifically designed to enable the bike to be safe and protected in transit.  When your bike arrives you will need to fit the front wheel, handlebars and seatpost.  Pedals are not included but will also need to be fitted before its maiden voyage.

 

HOW WILL MY FAIRLIGHT FRAMESET ARRIVE?

All Fairlights are shipped in boxes specifically designed to enable safe and protected transportation.  When your frameset is assembled by our mechanics all threads are taped and inspected with bolts fitted where necessary.  The headset cups are installed into the frame and the crown race is fitted to the fork.  The bottom bracket shell is chased and faced ready for a bottom bracket to be fitted with ease.

 

DO YOU SELL TOUCH UP PAINT?

We do not sell touch up paint but it can be purchased from the links below.  You need to choose Full Gloss (90%).

ARE THE FRAMES COMPATIBLE WITH DI2 AND 30MM AXLED CRANK?

Fairlight frames are not compatible with a 30mm axle and Di2 shifting.  Due to the standard BSA bottom bracket shell there is not enough spacer for a 30mm axle and Di2 wires.

 

WHAT LENGTH SPARE SPOKES SHOULD I GET?

Below is a table of spoke lengths for wheels we offer on our builds.

Model   Non Drive Side (mm) Drive Side (mm)
WTB X 105 – 700C Front 296 294
WTB X 105 – 700C Rear 294 296
       
WTB X 105 – 650B Front 268 266
WTB X 105 – 650B Rear 266 268
       
Hope X SON – 700C Front 286 286
       
Hope X SON – 650B Front 264 266
       
Hope 20Five RS4 32 Spoke Front 289 291
Hope 20Five RS4 32 Spoke Rear 290 287
       
Hope Fortus 23 Pro 4 Front 275 275
Hope Fortus 23 Pro 4 Rear 275 275

Hope spoke and wheel information available here and here.

 

WHAT SHIMANO BOLT LENGTHS ARE REQUIRED FOR THE REAR BRAKE?

For the Strael mk1, Strael 2.0, Secan mk1, Secan 2.0 and Faran 2.0 a standard M5 bolt is needed.  For the front bolt we use a bolt with a 30mm threaded section and for the rear bolt we use a 28mm threaded section.  A small drop of Loctite is always recommended for brake bolts.

For the Strael 3.0 and Secan 2.5 the standard Shimano bolts work without issue. For Shimano R9270, R8170 and R7170 the following bolts are needed.

  • Caliper fixing screw C length – 28 mm (Y8N208050)
  • Caliper fixing screw C2 length – 24 mm (Y2J708050)
  • For older Shimano groupsets you need two of the C version.
  • Caliper fixing screw C length – 28 mm (Y8N208050)

 

WHAT DI2 WIRE LENGTHS SHOULD I USE?

11 SPEED DI2 – Strael 1.0/2.0/3.0, Secan 1.0/2.0 (not 2.5 – see further down), Faran 1.0/2.0

The Di2 wire lengths will depend on how the system is setup and what Junction Box A has been used.

For a below stem junction box we recommend:

  • Shifter to junction box – EW-SD50 350mm x 2
  • Junction box to JC41 – EW-SD50 1000mm (61R/61T 1200mm)
  • JC41 to Battery – EW-SD50 1000mm
  • JC41 to Front mech – EW-SD50 350mm
  • JC41 to rear mech – EW-SD50 700mm

For a bar end junction box we recommend:

  • Bar end to shifter – EW-SD50 300mm
  • Bar end to other shifter routed internally through the bar – EW-SD50 1200mm (1000mm will work for most 38cm and 40cm bar widths)
  • Shifter to JC41 – 1400mm
  • JC41 to Battery – EW-SD50 1000mm
  • JC41 to Front mech – EW-SD50 350mm
  • JC41 to rear mech – EW-SD50 700mm

Notes:

  • With this bar end junction box setup the rear brake hose and Di2 wire can be heat shrunk together for tidiness.
  • If you want to use sprint/climbing shifters with the bar end junction box setup and Ultegra R8070, an additional JC41 may be required in the bars.

11 SPEED DI2 – Secan 2.5

Same as above except for JC41 to rear mech which requires the following:

  • EW-SD50 600mm
  • EW-SD300 150mm x 2
  • EW-AD305 adaptor x 2 (included with Secan 2.5 frameset Di2 kit)

We used the latest SD300 wire for the chainstay to allow us to increase the tyre clearance.

For more detailled information about the Secan Di2 installation, see the .pdf guide sheet here

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