HOW TO GET IN CONTACT WITH US

Email

  • The best way to get in touch is to send an email to mail@fairlightcycles.com 
  • One of our customer service team will respond to you asap. We aim to answer emails within 48 hours (working days).
  • We would always ask you to check the FAQ and deposit pages as most questions we are asked can be answered with the information on these pages.
  • Please note we are currently experiencing a large number of emails.  We ask for you to remain patient whilst waiting for a response.

Phone

  • You can call us on +44 (0) 208 245 0459 (Monday to Friday 9.30am-5.00pm GMT).
  • PLEASE NOTE that although we are friendly and like a chat, we are sometimes busy building bikes so sometimes it is difficult for us to get to the phone. If you cannot get through to us then please leave a voicemail, text us or email over a contact number and we will call you back.

Social Media – Instagram

  • We use Instagram and you can direct message us via the app. We only recommend doing this if it is a short question (perhaps related to a post) or if you have not had a response via email.

Visit the Test Centre

  • The Test Centre is currently closed due to Covid-19. We’re sorry to say that we will not be re-opening the test centre this year. This is due to a variety of reasons. Covid-19 is an issue; but the main factor is that we don’t have the time or resources necessary to provide a great test ride experience.
  • We are only able to offer collection for bike and frameset orders.
  • Our address:

Fairlight Cycles
Florentia Clothing Village
Haringey
London
N4 1TD

 

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